ON THE GO FOR JESUS!

When can I register for church camp?

Registration begins on 10 March 2024. As the camp is primarily for ARPC members and regulars, the sign-up URL will be publicised during services, Weekly emailers and also via the DG leader chats. Please note that your place will only be confirmed upon payment of the Camp Registration Fees. Registration will close when we have 50 registrations on the waitlist.

How do I know if I am a confirmed camper?

Your place in the camp is only confirmed after you have completed the payment. Payment is by PayNow through our vendor HitPay. You will receive an email indicating that you have completed your registration.

Please look for the confirmation of payment email in your inbox or spam box.

Note: As spaces are limited, once the camp is fully subscribed, the registration system will put those registered on a waitlist.

I am not computer savvy. Where can I find help?

You can get a friend/DG mate/family member to help you to register. You can approach Pastor Joe Heng, Deacon Shu Xiang or any church staff if you need any assistance. You may also email to [email protected].

I am a single and would like to be roomed with a friend. How can I do that?

You and your friend should be registered as Singles and indicate in the registration form who are your 'Preferred Room Mate'. You will need your friend's name and Passport number.

I don’t have all the details yet, can I fill up the registration form partially and update it later?

There are a number of details that are required before you can complete registration. However, the form remains editable till 31 March 2024, after which further edits will be disabled to facilitate the camp committee to work on the data. Coaching preference and passport details will remain editable till 30 April 2024.

If there are changes that have to be made after the cut-off date, please email us at [email protected] and we will assist you as much as we can.

I am still waiting for my passport collection, can I still register for camp?

Yes, you can key in your current expiring passport details first. You can update your passport details in the registration portal before 30 April 2024 or email us at [email protected] thereafter.

I am not in a DG, can I register for church camp?

Yes. However, we would strongly encourage you to join a DG! Do note that priority is given to ARPC members and regulars.

I am unable to attend for the whole duration of the camp, is that ok? Is there a reduced registration fee?

Please register as per normal but indicate under the remarks column when you will be arriving / leaving so that we can inform the hotel.
The registration fees remain the same as it is highly subsidised and we are unable to “refund” any charges from the hotel that are unused as part of your stay.

I would like to go to the camp but cannot afford the charges. Is there some help I can get?

Please approach the pastors and/or your Discipleship Group leaders for information and help. We would love for you to attend and will help as much as possible.

How much do I have to pay for the camp?

This amount that is paid for the camp is heavily subsidised by the church.

Camp fees are:

• $450 for working adults,
• $300 for non-working adults/students (Sec 1 and above)/domestic helpers/full-time NS men,
• $200 for children N2-P6 and
• free for children N1 and below.

How do I make payment?

Scan the QR code at the payment page with the scanner within your banking PayNow app to make payment.

I still cannot complete my registration after reading this FAQ. What can I do?

Should you encounter difficulties or do not have the means for electronic payment, do approach Pastor Joe Heng, Deacon Shu Xiang or any of our church staff for assistance. You may also email your enquiries to [email protected].

Why do I see 'HitPay - Customers' Account' when I am making the payment?

HitPay is the vendor that we have engaged to handle the PayNow payments. It is safe to proceed with the payment.

I would like to go to the camp but cannot afford the charges. Is there some help I can get?

Please approach the pastors and/or your Discipleship Group leaders for information and help. We would love for you to attend and will help as much as possible

I am unable to attend for the whole duration of the camp, is that ok? Is there a reduced registration fee?

Please register as per normal but indicate under the remarks column when you will be arriving / leaving so that we can inform the hotel. The registration fees remain the same as it is highly subsidised and we are unable to “refund” any charges from the hotel that are unused as part of your stay.

I have paid up for the camp but cannot go. Can I get someone to replace me who has not previously registered or is on the waitlist?

Unfortunately, we will not be able to accede to this. Available spaces will be given to the next person on the waiting list. Please email us at [email protected] to withdraw and we will arrange the next person on the waitlist to go in your stead.

How do I edit my registration information if I realise that I have made a mistake?

Please find the confirmation email that the system has sent to you (it might be in your spam folder) and click on the “Edit” button to go back to your registration.

When will I be able to edit my information until?

The registration form will be editable till 31 March 2024 except for coaching preference and passport details. Both fields will remain editable till 30 April 2024. If you have to change anything post cut-off date, please email us at [email protected].

Can I requested for connecting rooms?

There are limited connecting rooms in the hotel. The accommodations team will determine who gets it based on needs.

I would like to request for specific room types, is that possible?

While we would like to accede to all requests, we do have limitations in the type of rooms and the quantities that are assigned to us. We also have a limited number of extra beds and cots that the hotel assigns to us. As such, the accommodations team will determine the room configuration and beddings assigned to you. Cots are meant for infants under 2 years old only.

It is not possible to “upgrade” and pay for the difference.

I would like to stay in the same hotel before or after the camp. What do i do?

Please key in the dates that you like to stay in the camp hotel under the Accommodation Remarks in the registration form. We will liaise with the hotel regarding the costs of the rooms and inform you. The room charges will include breakfast charges. You will pay the hotel directly for the extension. We seek your understanding that such requests are subject to availability of rooms. We will forward you the confirmation by end of April.

Alternatively, you can book via the hotel website but the room that you book might be different from the one assigned to you during camp. You might then have to change rooms should that be the case.

The hotel prefers the former arrangement.

If I am late on the day the coaches set off for camp, will the coach wait for me?

We encourage you to be punctual out of love for your fellow coaching campers. We will wait for a maximum of 15 mins. We will try to accommodate you on the next available coach where possible. In the worst case scenario, you will have to find alternative transport arrangements.

Can I ask for coaching at registration and then back out at the last moment?

We would like to ask for your understanding in this regard and not to sign up for coaching unless you are sure about it. The coaches are fully subsidised by the church and we urge everyone to be responsible in your decision on transport arrangements. The committee confirms the number of coaches by end April and pays a deposit for confirmed coaches.

Please log in to the registration site using the link provided in the confirmation email and change the coaching requirements should you not require it. The last date to make changes on the registration site is 30 April 2024. After this date, please email us at [email protected] for changes in your travel plan.

How do I get to camp? Is transport provided?

You can fly or drive there at your own cost or take the coaches provided. Coaching fees are fully subsidised by ARPC.

We would like to ask everyone to select coaching only if you are certain about it. Coaching fees are fully subsidised by ARPC. We urge everyone to be responsible in your decision on transport arrangements. Please log in to the registration site using the link provided in the confirmation email and change the coaching requirements should you not require it. The last date to make this change on the registration site is 30 April 2024. After this date, please email us at [email protected] for changes in your travel plans.

Does the hotel provide airport transfer?

No. Please consider using Grab or the airport transfer available at the airport.

Do I need to buy insurance for church camp?

Yes. We trust fully in our Lord but we need to exercise individual prudence as well.

I have special needs or am travelling with a person with special needs, how do I make my requirements know?

Please key in special requests in the registration form when you sign up. We will get in touch with you to see how and if we can accede to your request.

I am a registered camper but will like to stay with friends/relatives instead of the hotel. Can I pay less?

The registration fee will remain the same as the camp is highly subsidized and the food and conference facilities charges are significant (even when compared to accomodations charges).

How do I withdraw from church camp? Can I get a refund?

Please send your withdrawal request to us at [email protected]. Refunds will be made for withdrawals requested before 1st May 2024.

Beyond this date, we will consider refunds based on the validity of the reason for withdrawal.

An alternative to a refund is to gift the amount to the church as an offering.

We provide a lot of sensitive personal information on the registration system. How secure is the system and my personal information?

There are 3 components to this: the registration system, the server that your information sits on and how your information is used.

Registration system:
The code of the system has been rewritten so that we will own the code and so we will have more control over the security of the system. Appropriate security interfaces are applied regularly to ensure the security.

Server:
The information is hosted by a reputable cloud server which has been tested for vulnerabilities by professionals. The server was chosen mainly for their strength in security and providing patches for newly discovered vulnerabilities.

Data management:
Your data security is important to us. We have a data protection officer (DPO) in our committee who is the only one who has full oversight over the data. The DPO will clean up the data and send password-protected files containing only relevant fields to the various sub-comm heads. The sub-committee heads will only share the files with the people who need them. There are limited number of committee members who have access to the files and the data manager keeps track of this. After the camp is over, everyone is reminded to delete the files. The data on the main server is also expunged except for one copy. This copy is password protected and kept on the ARPC Cloud storage for record/audit purposes. The only external party who gets data from us are the external vendors who need to comply with regulatory requirements like the coaching company and hotel.

Why do we have to indemnify ARPC from claims? Why is ARPC so legalistic?

ARPC works with external parties for accommodation and transport arrangements for church camp. While steps are taken to ensure that these are reliable external parties, we do not ultimately have control over the services provided.

When is the pre-camp briefing?

It will be held 2 weekends before the camp on 25 and 26 May 2024, after Saturday 5pm Adam service and between the 9am and 11.30am services at both locations. For Bishan, the briefing will be held at KCPSS Auditorium (where the 11.30am service is held).

I have been to camp so many times, why do I have to attend the briefing?

We need to run a final check on coaching and children’s church duties. We also disseminate useful information and clarify questions at the session.